Privacy and Security

Privacy Practices Policy

The Health Insurance Portability and Accountability Act of 1996 (also known as ‘HIPAA’) dictates that all entities involved in healthcare that obtain personal information and protected health information (‘PHI’) provide a notice of privacy practices to illustrate how your information is used for treatment, billing, and any other purposes regarding the privacy of your health and medical information. This notice outlines how PHI is used and disclosed and how you may access this information. 

Our Duties: 

  • To maintain the privacy of our patients PHI
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  • To inform you of our legal duties and how they are carried out
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  • To notify you of any changes and/or possible breaches of information and to take every precaution possible to protect you and your information

    • Uses and Disclosures of Health Information: 

    This section describes the methods of use and disclosure pertaining to your PHI. Besides the purposes described below, we will only use your PHI with your permission. You may revoke this permission at any time by sending a written revocation to the contact information listed at the end of this page. 

  • Treatment
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    We may use and/or disclose your PHI for any purposes surrounding your treatment and/or in providing you services related to your treatment. 

  • Health-Related Services, Alternative/Supplementary Treatments and Benefits
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    We may use and/or disclose your PHI to provide you with health-related services, supplementary and alternative health-related products/treatments, and other related benefits if/when applicable. 

  • Billing and Payment
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    We may use and/or disclose your PHI for any purposes surrounding billing and payment, including our internal team, our business associates and/or contractors, and your health plan. 

  • Reminders, Adherence Reports, and Refills

    • We may use and/or disclose your PHI to send you dosage reminders, prescription adherence reports, and refill reminders. We may also provide this information to your healthcare provider with your permission if/when applicable. 


    1. Research

    We may use and/or disclose your PHI in rare circumstances for medical research pertaining to comparison of effects and results. This is a rare occurrence and must be reviewed and approved alongside specific protocol by an executive panel.

    1. Entities Involved In Your Care And Reimbursement

    When applicable, we may use and/or disclose your PHI with parties involved in your care or financially responsible for your care. We also, in rare circumstances, may use and/or disclose your PHI in emergency/disaster relief efforts. 


    1. Other Less Common Circumstances

    When applicable, we may use and/or disclose your PHI in other less likely scenarios including and limited to the following: 

    1. When required by law/law enforcement (local, state, federal and international)
    2. Public health risks
    3. When required by military authorities
    4. Workers compensation programs
    5. Health oversight activities and audits
    6. Data breach notifications
    7. Matters of death (ex. Medical examiners, coroners, funeral directors, etc.)

    1. Disclosures

    We will only disclose your PHI with your permission except when required by law for any of the reasons mentioned above. You may revoke this at any time by submitting a written revocation addressed to our contact info at the bottom of this page and we will refrain from disclosing under the written request for any requests after the date of the revocation. 


    1. Rights

    You have the following rights pertaining to your PHI: 


    1. Right to Inspect and Review
      1. You have the right to inspect and review your PHI including medical and billing information. You may submit a request to the address listed at the bottom of this page; we will have 30 days to make this information available to you from the date of request. We may charge you any applicable fees for copying, mailing, or supplies associated with the request. In limited circumstances, we may deny your request and provide the reason for the denial. 
    2. Right to be Notified of Breach
    3. Right to Request Amendment
      1. You may request an amendment of any of your PHI if you feel it is incorrect or inaccurate at any time. 
    4. Right to Revelation of Disclosure
      1. You have the right to request a revelation of all disclosures made of your PHI for any reason besides treatment and payment related purposes. 
    5. Right to Request Restriction
      1. You have the right to request a restriction of your PHI for most scenarios, except where impossible or impractical (such as in billing your health plan, unless you are paying out of pocket). 
    6. Right to Designate Methods of Communication
      1. You may designate specific methods of communication such as phone, email, etc. 

  • Changes to This Policy

    • We reserve the right to amend/edit this policy and make applicable the changes retroactively and for future use. We will always update this policy on our site and notify all existing users of any changes. 


    1. Complaints

    In the event that you believe your privacy rights have been violated, you may file a complaint with our office or with the Department of Health and Human Services. To file a complaint with our office, contact us at the addresses listed at the bottom of this page. 


    Phone: 888-RIIZEUP (888-744-9387)

    Email: support@riizeup.com

    Mailing address: 2950 North Loop South, Suite 1200 Houston, TX 77092